Are the restaurants currently open for guests, and is room service available?
5 November 2024
The restaurant operates from 12:00 pm to 8:00 pm for lunch and dinner, exclusively for residents. Room service is also available. 73 photos
QUEENS HOTEL CHELTENHAM, Cheltenham – A Smart Stay in the City
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Key details
About the Hotel
The Promenade, Cheltenham, GL50 1NN,
- Steps from Imperial Gardens
Great
8.4
8.9
4.4
4.3
4-star boutique hotel in Cheltenham with historic charm
Location
Queens Hotel Cheltenham is situated on the Promenade, offering direct views of the
Dining
Rooms
With 84 rooms available, the hotel offers a choice from Classic rooms to the opulent
Pet-Friendly Amenities
Queens Hotel Cheltenham allows up to two dogs per room in
Business Facilities
The
Highlights
Location: Grade II listed building
Dining: Victoria's restaurant
Rooms: Renascence suites
Pet-Friendly: designated dog-friendly accommodations
Must-do experiences
- Stroll through Montpellier Gardens for beautiful floral displays.
- Don't miss the iconic Pittville Pump Room, a stunning landmark.
- Try a traditional cream tea at The Cheltenham Hotel's café.
- Explore the historic Cheltenham Art Gallery and Museum nearby.
- Visit the Farmers' Market on Saturdays for local produce and crafts.
Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Standard Queen Room2 persons24 sq. feet1 King-size bedAir conditioningHeatingroom details- Superior Double Room2 persons26 sq. feet1 King-size bedAir conditioningHeatingroom details
- Junior Suite2 persons38 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Check Dates & Room Rates
See what's available for your travel dates
August 2026 - August 2027
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Check-in/ Check-out
Amenities
Thoughtfully designed amenities for a comfortable & memorable stay
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Hiking
- Cycling
Guest Parking
- Electric kettle
Services
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Board games
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Garden area
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
Room decor
- Carpeted floor
Show more
Dining Onsite
At Queens Hotel Cheltenham, dining options celebrate British cuisine with a focus on local ingredients, offering a delightful array of vegetarian, vegan, and gluten-free choices. Whether savoring a leisurely high tea or enjoying an intimate dinner, guests are treated to an authentic culinary experience in a stylish setting.
Queens Hotel Cheltenham Location
The Promenade, Cheltenham, GL50 1NN,
Explore Cheltenham
Local Highlights Near Queens Hotel Cheltenham
Cheltenham Minster
10 minutes' walk
Historic church known for its stunning architecture and serene atmosphere, a must-see for history and architecture lovers.
The Wilson
9 minutes' walk
Art gallery and museum featuring local exhibitions, renowned collections, and a lovely café. Free admission on certain days.
Pittville Park
20 minutes' walk
Scenic park boasting beautiful gardens, a large boating lake, and classic architecture, great for families and leisurely strolls.
Holst Birthplace Museum
15 minutes' walk
The birthplace of composer Gustav Holst, showcasing his life and works. Features guided tours and engaging exhibits.
Sandford Parks Lido
16 minutes' walk
Outdoor swimming pool and leisure facility with fun water activities. Ideal for families; check for seasonal opening times.
Walks With Hawks
39 minutes' drive
Falconry experience allows guests to interact with trained birds of prey. Pre-booking is essential, perfect for thrill-seekers.
Brasserie Blanc
1 minute' walk
French brasserie known for its seasonal menu and vibrant atmosphere. Offers vegetarian options and outdoor seating.
Gallimore's Montpellier
3 minutes' walk
Cozy spot with a focus on local ingredients. Known for its fresh seafood and warm ambiance, perfect for casual dining.
The Brewery Quarter
10 minutes' walk
Vibrant area offering shops, restaurants, and cinemas. Great for all ages, with regular events like live music and festivals.
Cheltenham Town Hall
4 minutes' walk
Historic venue hosting concerts, performances, and community events. Family-friendly atmosphere with diverse programming.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 07:00-11:00
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of GBP 15.50 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Czech, Hungarian, Romanian, Polish, Turkish, Arabic, Lithuanian
Number of floors:
4
Number of rooms:
84
Former name
Mercure Queens
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Show moreShow less
Pros
Helpful staff
Great location
Comfortable room
Luxury bathroom items
Convenient car park
Cons
Weak shower pressure
Squeaky floorboards
Guest reviewsbased on 1151 reviews
Marcus from Germany
Business traveller
Deluxe King Room
3 nights in November 2025
|
Reviewed: February 09, 2026
9.3/10
Really good stay!
renovated decor fresh milk
The rooms feature renovated decor. I also really liked fresh milk, fresh coffee, and coffee bags provided in the room (such a lovely touch!).
The reception staff could be more attentive. I arrived a little early and had to wait.
Rooms
9/10
The bed was very comfortable, assuring a good night's sleep. The bathroom included necessary items like shower and washing supplies, so i didn't need my own. The rooms were perfect, offering a relaxing environment.
Location
10/10
The hotel is in a superb location, close to shops, pubs, and restaurants (only a short walk to the high street!). The area is near a park and some restaurants. It is easily accessible and conveniently situated in the city center.
Dining
9/10
The restaurant presented the food excellently. It was a wonderful surprise (i totally recommend it!). Breakfast had lovely food and helpful staff, specifically thanks to Ben, who made sure our children had exactly what they wanted.
0 Helpful
|
Anna from United Kingdom
Family with children
Deluxe King Room
3 nights in November 2025
|
Reviewed: February 01, 2026
9.3/10
EXCELLENT hotel experience
mini fridge perfect location
The room had a useful addition of a mini fridge. The location is perfect for accessing the main shopping areas. The building itself is beautiful and historic.
The room lacked heating upon arrival. A small electric radiator was provided, BUT it made little difference.
Location
10/10
The hotel stands opposite the Imperial Gardens. The Promenade and Montpellier shops are also very close. The hotel offers convenient access to key attractions.
Dining
9/10
The breakfast selection was very good. There was an excellent selection of both cooked and continental items. I found the food service to be efficient.
Service
9/10
The staff members I encountered were friendly. They were also very helpful with directions. The reception staff was empathetic.
0 Helpful
|
Margaret from United Kingdom
Family with children
Deluxe King Room
3 nights in November 2025
|
Reviewed: January 26, 2026
7/10
mini fridge useful addition shopping areas main shopping beautiful building faulty controller room heating slow service bad experience rude staff rude staff
the rooms have a mini fridge, that was useful. the location are so good for reach the main shopping areas. the building is beautiful.
the room did not have heating for the first 24 hours because a faulty controller. service was slow, the salmon and scrambled egg was very bad. i found a rude staff member in the bar.
0 Helpful
Molly from United Kingdom
Single
Deluxe King Room
3 nights in November 2025
|
Reviewed: December 23, 2025
9.3/10
amazing stay!
comfortable bed fresh milk excellent location
I loved the comfortable bed and fresh milk instead of uht cartons. It was a great surprise! the location is excellent with easy walking distance to shops, bars, and restaurants. everything was very central! i can't wait to come back.
the shower wasn't very warm. like, barely!
Location
10/10
this place is so central! shops, bars, and restaurants are within easy walking distance. the location provides superb access to local amenities. everything is literally at your doorstep!
Facilities
9/10
the hotel features a bar and a restaurant, offering diverse options. these facilities add convenience and variety to the guest experience. there are so many choices!
Service
9/10
the front desk staff offered smiles and assistance with luggage storage on my departure day. their helpful attitude was very appreciated. i felt so supported, especially with my luggage.
Rooms
9/10
the room was well-equipped with everything needed and featured a comfortable bed. disability access was conveniently available too. all these aspects combined created a relaxing environment! i could relax.
0 Helpful
|
Charles from United Kingdom
Business traveller
deluxe king room
3 nights in November 2025
|
Reviewed: December 19, 2025
8.5/10
comfortable accommodation
helpful staff ideal location convenient parking room spaciousness
The staff at check-in were excellent. I found them particularly helpful. the location is ideal to explore the area. the hotel offers convenient parking. i appreciated the room's spaciousness.
The lift made some grinding noises. It was slightly unsettling
Rooms
8/10
The room was quite large and had everything i needed. a fridge with complimentary drinks was available. the room itself was clean and well kept. Though the decor might be slightly dated.
Service
9/10
the staff at breakfast were efficient and friendly, though some of the other staff seemed a bit inexperienced. check-in was smooth and quick, though there was a slight delay at check-out. the patio was set up for various sized groups.
0 Helpful
|
Christopher from United States
Couple
Deluxe King Room
3 nights in October 2025
|
Reviewed: December 05, 2025
6/10
ineffective air conditioning loud exhaust fan
The room felt quite stuffy. the air conditioning seemed ineffective. I could not adjust the temperature. the lack of proper ventilation made it hard to sleep comfortably, and i found myself frequently waking up. the bathroom exhaust fan was also quite loud when it ran. i noticed an annoying rattling sound coming from the window, particularly when the wind picked up. this made for a rather restless night, and i ended up feeling quite tired the next day.
0 Helpful
Show more reviews
Questions of the users
About Queens Hotel Cheltenham
Is there a limited menu for dinner that guests can choose from?
10 December 2024
Dinner features a specific menu that guests can select from. Are bathtubs available in the hotel rooms?
15 January 2025
Some rooms have showers only, but if a bathtub is preferred, guests can make this request when booking. Can male guests utilize the gym facilities at the Ladies College?
25 January 2025
Male guests are permitted to use the gym facilities at the Ladies College. What is the daily charge for parking at the hotel?
3 February 2025
Parking is available for £14 per night. Is it acceptable to park and shop before checking in later in the day?
15 March 2024
Guests are welcome to park mid-morning and then check in at reception at 2:00 pm. What type of breakfast options do guests have?
12 April 2025
A buffet breakfast is offered along with an à la carte menu, with options for room delivery. Is there accessible parking available for guests with a blue badge?
29 April 2024
Parking is complimentary for guests who hold a blue badge. Are pets allowed in the hotel, and what is the policy regarding them?
3 June 2024
Pet-friendly rooms are available for up to two well-trained dogs for an extra charge of £30 per night, which includes amenities for the pets. Can guests request twin beds if they would prefer them?
8 July 2024
Requests for twin beds can be made directly to the hotel, subject to availability.Next best alternative
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